CONTRANEX.IN

Privacy Policy

Last Updated: June 1, 2025

1. Introduction

Welcome to CONTRANEX.IN ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at hemavenkat8642@gmail.com.

This privacy notice describes how we might use your information if you: Visit our website at contranex.in Use our CONTRANEX.IN software and services after onboarding. Engage with us in other related ways ― including any sales, marketing, or events

In this privacy notice, if we refer to: "Website", we are referring to any website of ours that references or links to this policy "Services", we are referring to our Website, our CONTRANEX.IN software, and other related services, including any sales, marketing, or events

The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect may include the following:

  • Personal Identification Information: Name, email address, phone number, physical address, and other similar contact data.
  • Business Information: Company name, business type, details about your operations (e.g., services offered), and information about your employees or contractors (e.g., names, roles, contact details, attendance records, payment details) that you provide for the purpose of using our Services.
  • Financial Information: For contractors using invoicing and payment features, we may collect bank account details or other payment information necessary to facilitate these transactions. This information is provided by you for these specific purposes. For subscription payments, we collect payment card details or other payment information through our third-party payment processors.
  • Credentials: Passwords, password hints, and similar security information used for authentication and account access.
  • User-Generated Content: Information you input into the system, such as details for quotations, invoices, work orders, attendance records, project notes, communications within the platform, and any other data you voluntarily provide through your use of the Services.
  • Usage Data: Information about how you use our Services, such as the features you use, the actions you take, and the time, frequency, and duration of your activities. This may include IP address, browser type, operating system, referring URLs, pages viewed, and other interaction data.
  • Technical Data: We may automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
  • Cookies and Similar Technologies: We may use cookies and similar tracking technologies (like web beacons and pixels) to collect and store your information. This helps us to operate our Services, understand user activity, and improve your experience. You can control the use of cookies at the individual browser level.

Any information that we collect on or after onboarding, particularly sensitive business or financial information you provide for specific features (e.g., bank account details for invoices), will be kept confidential. We will use this information only for the purposes for which it was provided, such as facilitating your business operations through the app (e.g., populating your bank details on an invoice you generate), or as otherwise permitted by you or required by law.

3. How We Use Your Information

We use the information we collect or receive for the following purposes:

  • To Provide and Maintain Our Services: We use your information to operate and maintain CONTRANEX.IN, including to create and manage your account, enable role-based access for Contractors, Supervisors, and Workers, and provide features like attendance tracking, quotation and invoice generation, work order management, and payment processing.
  • To Process Transactions: To process your subscription payments and facilitate financial transactions within the app as per your instructions (e.g., invoicing).
  • To Personalize User Experience: To understand your needs and preferences and customize your experience with our Services.
  • To Communicate with You: To send you administrative information, such as updates to our terms, conditions, and policies, security alerts, and support and maintenance advisories. We may also respond to your inquiries and provide customer support.
  • For Marketing and Promotional Communications: We may use your personal information to send you marketing communications (in accordance with your marketing preferences) about new products, features, and offers that we believe may interest you. You can opt-out of our marketing emails at any time.
  • To Improve Our Services: We use usage data and feedback to analyze trends, monitor the effectiveness of our Services, and develop new products, services, and features.
  • For Security and Fraud Prevention: To detect, prevent, and respond to fraud, abuse, security risks, and technical issues that could harm CONTRANEX.IN, our users, or the public.
  • To Comply with Legal Obligations: We may process your information to comply with applicable laws, regulations, legal processes, or governmental requests.
  • To Enforce Our Terms and Policies: To enforce our Terms of Service and other agreements.

4. Will Your Information Be Shared With Anyone?

We do not sell your personal information. We may share your information in the following limited circumstances:

  • Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf or to help us provide our Services to you (e.g., payment processors, data hosting providers, email delivery services, analytics providers, customer support tools). These service providers will only have access to your information as necessary to perform their functions and are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
  • Within Your Enterprise Account: If you are using CONTRANEX.IN as part of an enterprise (e.g., a Contractor account with associated Supervisor and Worker accounts), information related to your enterprise's activities, such as project details, worker attendance, and financial records, may be accessible to authorized users within that enterprise account, based on their roles and permissions defined by the Contractor.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of CONTRANEX.IN, (iii) prevent or investigate possible wrongdoing in connection with the Services, (iv) protect the personal safety of users of the Services or the public, or (v) protect against legal liability.
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

5. How Long Do We Keep Your Information?

We retain your personal information and the data generated by your enterprise within CONTRANEX.IN for as long as your account is active and as necessary to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Your data will not be altered or removed without your prior confirmation.

Periodical data deletion or archival can be performed upon your request. We will inform you in advance about potential data management actions. After receiving your explicit confirmation, specifying what data can be deleted (e.g., data older than a certain date, specific types of records) and up to what date range, we will proceed with the deletion or archival process accordingly. You will have control over what data is retained and what is removed from your active account.

Please note that some information may be retained for longer periods if required by law (e.g., for tax and accounting purposes), for dispute resolution, or to enforce our agreements. Anonymized or aggregated data, which can no longer be used to identify you, may be kept indefinitely for analytics and service improvement purposes.

6. How Do We Keep Your Information Safe?

We are committed to protecting your personal information. We implement a variety of administrative, technical, and physical security measures designed to protect the security of any personal information we process. These measures include, but are not limited to:

  • Data Encryption: Encrypting sensitive data both in transit (e.g., using HTTPS/TLS) and at rest where appropriate.
  • Access Controls: Limiting access to personal information to authorized personnel who need it to perform their job duties, and implementing role-based access controls within CONTRANEX.IN.
  • Secure Infrastructure: Utilizing secure cloud hosting environments with robust physical and network security.
  • Regular Security Assessments: Conducting periodic security reviews and vulnerability assessments.
  • Password Protection: Requiring strong passwords and encouraging good password hygiene.
  • Staff Training: Training our employees on data privacy and security best practices.

However, please remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are also responsible for keeping your account credentials confidential.

7. What Are Your Privacy Rights?

Depending on your jurisdiction, you may have certain rights regarding your personal information under applicable data protection laws. These rights may include:

  • The right to access – You have the right to request copies of your personal information.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal information, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal information, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The right to withdraw consent – If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

If you would like to exercise any of these rights, please contact us at hemavenkat8642@gmail.com. We will respond to your request in accordance with applicable data protection laws. We may need to verify your identity before processing your request.

You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates applicable law.

8. Updates to This Notice

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

9. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at hemavenkat8642@gmail.com.